Menu
Vacancy within the Client Success Team
32 - 40 hours
The Client Success Team ensures that our clients continue to grow even after the launch of their website, webshop, or portal. We support them with further development, updates, and fast service, and collaborate on marketing and performance optimizations to improve their online results. As a Web Developer within this team, you have a proactive mindset and enjoy making a difference for a variety of clients every day.
Our vision
Delivering the best Craft CMS projects
We’re well on our way. WHITE is the only Craft Enterprise Partner in the Netherlands. This recognition reflects our strong track record in delivering high-quality, often complex web projects. With a highly skilled team, we work for leading, often international (B2B) organizations.
You
As a Web Developer within the Client Success Team, you have the technical expertise to assist clients efficiently with a wide range of questions. You are also a clear communicator with a heart for customer success. Additionally, you are:
- Full-stack oriented with knowledge of PHP, HTML, CSS, and JavaScript
- Solution-driven and able to switch smoothly between projects
- Comfortable communicating with clients and explaining technical matters clearly
- A team player
- Eager to learn and interested in new technologies
- Experience with React, AWS, AI or headless projects is a plus
Technical backbone
Technologies such as HTML, CSS, JavaScript, and PHP are second nature to you. At the same time, you can provide support with domain registration, hosting, DNS, and SSL. We will also introduce you to state-of-the-art technologies.
Switching gears
You easily alternate between working on longer sprints as part of ongoing development projects and handling incoming ad hoc tasks. This variety keeps you sharp and energized.
Team player
You are the true team player we would describe as the “go-to person” because you quickly find your way in the technical landscape and are always willing to help your colleagues.
Service-oriented
You gain satisfaction from helping our clients in a friendly and supportive manner. You focus on delivering good and fast results rather than lengthy, complex explanations. You translate technical jargon into clear, understandable language.
Always growing
With us, you are always developing. You take ownership of your work and seize opportunities to improve or further expand existing projects. We grow together by sharing knowledge through knowledge sessions and simply by helping each other with challenges where someone else has more experience.
Positive and communicative
You have a positive outlook on life and contribute to a pleasant working atmosphere. You understand that within the Client Success Team, communication is key, both internally and in contact with our clients.
We
We welcome you into an open and friendly work environment, surrounded by professional colleagues who are driven to get the most out of every solution we create for our clients.
We are here to support you where needed and are genuinely interested in you as a person and in the knowledge you bring. In short: we are a top team.
Teamwork
Because work is a big part of your life, we want it to be interesting and enjoyable. We like to talk about new technologies, discuss topics that challenge and matter. We have lunch together as a team and we regularly organize fun Team events.
Up-to-date
Working hard, supporting each other and completing matters satisfactorily is what we stand for as a team. We follow the latest technologies, tools and tricks of the trade and continually refine our approach.
Informal
At WHITE we believe an open, informal working atmosphere in which your opinion counts is very important. We are happy to help you achieve your personal goals and are committed to achieving this by offering you the opportunity to follow training courses and participate in workshops.
Flexible
Because life (also outside work) is often dynamic, we offer you the space to organize your time flexibly. So does it suit you better to start later or, for example, to exchange your part-time day with another day? No problem! Of course, we also offer the option of (partly) remote work.
Your average workday
… starts with a delicious cup of freshly brewed coffee in our internet café with your Client Success colleagues. We’ve received the go-ahead for a great webshop expansion. After the technical briefing, tasks are divided, and you discuss how to fit them into the planning for the coming weeks.
At 9:15 AM, your daily stand-up with the Client Success Team begins. In fifteen minutes, you review ongoing progress and discuss newly submitted client requests. High-priority issues are handled immediately; for other tasks, you schedule a time slot in consultation with the client. You also plan a quick meeting with a fellow developer to get a second opinion on a complex issue.
During lunch, you fry an egg and eat together with your colleagues. Afterwards, you try to beat the top players at the foosball table.
In the afternoon, a client calls about products not appearing in their webshop. All hands on deck! Together, you investigate and quickly discover that the POS system experienced a server hiccup overnight, causing the products not to update correctly in the shop. You contact the POS software supplier, make a small adjustment, check the import script, run it again, and everything is up-to-date.
Later that day, you have a meeting with a Client Success colleague to brainstorm a complex question that came in. Full of energy and armed with insights, you and your fellow developer create a short step-by-step plan on how to approach the problem and estimate the required work.
After a dynamic day, you say goodbye to your colleagues on Slack. See you tomorrow!
Become a Craft CMS Specialist!
WHITE is a big fan of Craft CMS! Developers describe the CMS as highly user-friendly and flexible. The possibilities are virtually limitless: from multilingual B2B portals to complex custom webshops with custom design and ERP integrations. As an Enterprise Verified Partner of Craft CMS, WHITE offers you the opportunity to learn the ins and outs of this system.
Excited?
Will you strengthen our team?
Send us your CV and motivation via the application form. Hopefully, it’s a great match!
Acquisition in response to this vacancy is not appreciated.
Mattijs de Nooijer
Founder & Business analyst